Although our employees do not expect to be thanked for everything they do, recognition of service is always appreciated. The best way to commend a police dispatcher is to write a brief letter (or email) describing the incident and the actions you think were exceptional.

• Emails may be sent to the General Manager at dostendorf@wcdc911.org.
• You may also call 314-737-4600 and ask for a Lead Dispatcher or Supervisor to make a verbal commendation.
• If you do not know the employee’s name, providing the date, time, and location of the incident will help identify the employee.
• Compliments received by the General Manager are shared with the employee, the dispatch team, and placed in the employee’s personnel file.

The complaint review procedure is not intended to resolve issues surrounding the specifics of your call or incident. These matters are resolved through the court system.

• An inquiry or complaint may be made at any time within a reasonable time after the incident.
• To register a complaint or commendation, call 314-737-4600 and ask for West Central Dispatch Center Lead Dispatcher, Supervisor, or General Manager.

The West Central Dispatch Center Administrative staff will review the complaint for validity by reviewing all recordings, incident logs and statements of officers allegedly involved.

The complainant, employee(s) involved and any witnesses will be interviewed, and their statement will be recorded. All evidence will be reviewed. A complaint involving a violation of criminal law may include a separate criminal investigation.

Most investigations will be concluded within 90 days, but complex investigations may require more time. During this time, complainants may contact the General Manager periodically to determine the status of the investigation.

After the information has been reviewed and the investigation concluded, complainants will be notified in writing.

The West Central Dispatch Center fully accepts the responsibility to investigate all legitimate, factual complaints against its employees. However, if a complainant makes allegations known to be false, malicious, or contrived, the West Central Dispatch Center cannot prevent employees from seeking redress through the civil courts. WCDC employees, like all citizens, have the right to legal recourse through the judicial system.

MINOR ALLERGATIONS

Allegations that a department employee was rude, overbearing or failed to perform his or her duty to the satisfaction of the citizen will normally be resolved between the employee and his/her supervisor. The complaints are documented to ensure that any emerging pattern of behavior is effectively addressed.

SERIOUS ALLEGATIONS

Allegations that a dispatcher or WCDC employee was derelict or neglectful in his/her duty, engaged in oppressive conduct, or violated federal, state, or local law will be investigated by the Supervisor or General Manager.

Following the completion of the internal investigation, the investigator will recommend one of the following classifications: